Services and support
UniMac® is committed to helping its customers achieve business success by offering them a full range of services: from financing and laundry layout to premium customer support, training and more.
UniMac®’s dedicated team of laundry experts will assist you with your hotel laundry room design, your hospital laundry layout or any other professional laundry facility installation. From preliminary drawings to a complete laundry layout, UniMac® offices are set up and trained to offer a full range of premium layout services. We also provide powerful tools like the Utility Schedule that allows you to see at a glance the electrical, drain, gas, water, venting and other technical requirements; or the Construction Drawing that assists any architect, engineer or design/build professional in preparing permits and drawings quickly and accurately.
Customer One®: one team, one goal – your success
Much more than its equipment, customer success is the driving force of UniMac®. As a part of Alliance Laundry Systems, we are proud to introduce you to Customer One®: an exclusive, comprehensive, award winning customer services program that reflects our commitment to deliver the industry’s leading customer experience and ensure the continued success of our business partners.
Alliance Laundry Systems was the proud recipient of the 2016 Stevie® Award for the second consecutive year for Customer Service excellence. Honoring the latest developments in our Customer One® service program, the award recognized the world-class, ever-expanding resources we provide to continually help our customers succeed in the laundry industry.